Public Services free essay sample

They also provide a range of other urgent and planned healthcare and transport services. Communication High-quality communication skills are very important for working in the uniformed public services. You are educated these skills the instant you start basic training. Communication can take place in a number of ways, Such as: * Non verbal communication * Verbal communication * Visual communication The public service skills are important in The Ambulance service because For example, Non verbal is used for people who have hearing aids or have any other disabilities. Verbal communication is used mainly for people who have sight disabilities. Visual communication is used as written or drawn pictures that represent words. In public services non verbal communication would be useful if someone was deaf and you could use sign language, they might need to send an order to another person so the deaf person would either lip-read or sign. Non verbal communication- is where body language and sign language are used to communicate effectively in a one to one situation or a group situation. Public services should be aware of every human has their own rights because public services work with the agreement and cooperation with the public , they are respected from people and same way goes to public service they should show the same respect back to citizens. However, even with highly trained and knowledgeable officers, there can still be breaches (abuse) of human rights. And this is the reason why there is the need for law as and policies such as the human right Act 1998. Human rights act 1998 This act ensures that all the UK citizens have certain rights. Such as, right to; * Life * Prohibition of slavery and forced labour * Liberty and security * Prohibition of discrimination * Education * Free election * Freedom of assembly and association * Freedom of thought, conscience and religion There are many other rights for humans but if these rights are broken by the public services, then the individuals concerned have the right to take the service to court and challenge the action. * Equal opportunities Equal opportunity is another act to ensure that all the citizens of the UK receive equal chance. All of the public services aware of the importance of equal opportunity in the UK. There is equal opportunities legislation for example; the sex discrimination act and the race relations Act this Acts has basically changed the way the services co-operate with their officers and the public. This legislations aim is to ensure the public services reflect the communities when they service. For example; majority of the public service starts recruiting women and those ethnic minority groups to give equal opportunity for both sexes. Another good example will be uniform requirement have changed to provide different religious group for example; female Muslim police officers can wear a dark blue head covering under their hat this means they are allowing Muslim females to wear scarf which is showing that equal opportunity has given to citizens. * Financial reduction or increase Finance is very important in any public service because they won’t be able to operate if they don’t have the recourses for example; if the Army service doesn’t get enough financial help from government the service won’t function because of the resources such as weapons. They won’t be able to pay the personnel this even can cause to have fewer personnel. * Civilianisation Civilianisation is a process whereby police officers or this can be any other public service officers are released from completing non-operational task which don’t require their specialist expertise or training. For example when a police officer catches the criminals all of them have to write report about that task. These officers will then able to organise to an operational role, this makes the use of such staff more efficient since they are doing the job they were trained to do rather than routine organisational work. Policies that affect the military service Declaration of war A declaration of war will have a large and immediate impact on the military service because they will begin to be deployed almost immediately to a particular battle area along with their resources and equipment’s, in order to fight for an aim or set of aims specified by the government. The army service exist as servants of the government, they cannot pick or choose where to serve they can only go into military action when ordered to do so by the government . The impact on the service First of all is there is the risk to the loves of serving solders in combat or in an area of global variability. During the war military personnel can be killed or seriously injured by the enemy. they could lose their life or any part of their body this will called as a injured but as I said this can be very big injured. * Another impact is families of military personnel they can face to big stress and anxiety about the happiness of thei r loved ones. This can be very painful because they never know if they can see their loved ones again. Reserve forces These are volunteer troops who are can be called up in time of conflict but otherwise lead a normal civilian life. * The use of troops carries advantages and disadvantages because commanding officers can struggle with them because they cannot be physically fit to cope with the difficulties of the war. * Also they can be less effective because they have not been trained. * They bring a wealth of experience from their civilian lives which can enhance the service greatly. * Military will save money because it’s an volunteer organisation. Increased use of technology The armed services should always be at the forefront of the technology because they are protection country so they need latest weapons so complete task. Another advancing of technology is that communication system and this leads to more effective task because that’s how public services can achieve the task. Links with international service The UK government and this same goes to any other countries we are accountable to each other. As British army service provides support to country in time of war for example the recent one is in 2008 when Iraq was n war British army help them. P5-â€Å"identify how society is affected by government policies† This assignment is requiring to identifying how society is affected by government policies. Many people feel that government policies have little impact on their lives and that they think there is no point to say out because they are policies all they need to do is to follow them but then there are other people who thinks that ther e is an issue because of the policy that affect them directly and they can feel very angry about this policy and they might want to protest about it. n this way it cannot argued as if is bad thing, it is right of people in democratic country to protest peacefully about government policies that they disagree with because there is not such a thing that says everyone has to agree with the policy that set out by the government. As I said some people may feel so strongly about that policy. The problems starts to arise when protest affect with other people’s ability to get on with their lives or when they turn damaging and violent in this situation the job of the police is to allow protesters to get their protest across without doing anybody any harm because it’s given very negative view to government. * Civil disobedience This is a non-violent protest that breaks the law. This is usually done peacefully to highlight how incorrect a law is and promote that there is need for a change in the law. A good example of this case would be when Rose Parks in December 1955 when she refused to give up her seat on a bus to white man when asked to do so. She was arrested and her arrested sparked a chain in 1956 which led the US Supreme Court decision in 1956 that racial segregation on transportation was illegal. * Terrorism This affects all the service but especially the work of police and the armed service has been strongly affected by the risk of terrorism because these services is the ones that who deals with this situation very closely to keep peace in the country. Terrorism involves a group of people using violence or threat of violence against citizen and military targets in order to force the government to change its policy. Government don’t respond well to terrorism because there have been changes in the law, especially the terrorism act 2000, the terrorism Act 2006 and the civil contingencies Act 2004 and there may anymore Act to come but it’s not given any good solution to this problem, the only thing that we gain from this problem is more dead bodies that’s the reason why I said government don’t respond well to terrorism. One of the worst examples is when atrocities committed the Omagh bombing in 1998 which killed 29 people. There are many other examples when people died. * Picketing Picketing is when workers strike meet together outside their work place, this is quite common way for employees to show that they are not happy with the policy that has stetted. The focus of this usually pays joblessness or working conditions. This also happened in the UK when fire service strikes in 2002 and also when teachers strike because of the retirement age. Sit-ins Sit-ins is a peaceful way of demonstrating to prevent road building for example; in 1995-6 environmental protestors effectively disrupted work on the Newbury bypass. The protest was including 29 camps with tree houses and tunnel network and also the protesters failed to stop eventual building of the bypass at Newbury. However protestor’s action led to a change in government thinking in the building of new road so they have actually made small cha nged. * Demonstrating and meetings Meeting is basically to discuss problems which politically sensitive that may lead sooner or later to violence so citizens meets to discuss about the issue that may give bad hard times in future. This meeting can also be held outside just to show that people are not happy to back up their feelings that against the decision. Example of this would be the meetings and protest organised by the countryside Alliance since the UK government placed a ban on foxhunting.